Scaled Insights is a Behavioral AI company building tools for healthcare. Our platform uses validated psychographic science to personalize patient communication — helping clinics reduce no-shows, improve adherence, and scale engagement without adding staff. KenSi is our AI-powered health navigator. It handles outbound voice and SMS outreach on behalf of physical therapy clinics, from intake through ongoing adherence coaching, adapting its approach to each patient's behavioral profile automatically.

KenSi collects language samples during natural conversation and uses Si's Behavioral Ai to build a picture of how each patient communicates, what motivates them, and what creates friction. Every subsequent interaction — call, SMS, reminder — is shaped by that profile. A patient who needs reassurance gets a different tone than one who wants efficiency. A patient showing early disengagement gets a different approach than one who is actively progressing. The personalization happens automatically, without any manual configuration by clinic staff.

Most healthcare AI is a general-purpose language model dressed up with a clinical interface. KenSi uses a RAG architecture to keep all data controlled, secure, and grounded — no hallucinations, no free generation. And unlike a chatbot that delivers the same response to every patient, KenSi uses Behavioral AI to collect language samples during conversation and personalize every interaction to how that specific person communicates, what motivates them, and what keeps them engaged.